At The Spa Clinic, we offer our guests a relaxing experience that is both calming and rejuvenating. One of the key elements to good health is a reduction in stress. To help you feel more at ease and avoid any worry about the spa experience, we offer you the answers to some of the more frequently asked questions. We want you to think of The Spa Clinic as a peaceful oasis.

How early should I arrive?
At least 15 minutes before your appointment. This will give you more time to settle in and complete all necessary forms. To ensure that The Spa Clinic clients receive prompt care without delays, treatments begin and end on schedule.

Do I have to take all my clothes off?
Not necessarily. Depending on the type of service you will receive, there may not be a need to disrobe. Many of the minor cosmetic surgeries will be performed without having to disrobe. Our doctors and therapists respect your privacy and want you to feel comfortable. Our massage therapists are trained in special draping techniques that reveal only the part of the body they are working on. Our terry robes, slippers and towels are all laundered daily and guaranteed hygienic.

What if I have a physical problem?
Concerns relating to pregnancy, impaired mobility, allergies, recent surgeries or medical conditions should be discussed with your physician. Pregnant women may want to avoid deep pressure. Please discuss any concerns you may have with one of our therapists prior to your visit.

What if I do not feel comfortable?
If, at any time during your treatment, you do not feel physically comfortable with the temperature, pressure or technique being used, please do not hesitate to advise your doctor or therapist who will not be offended and will appreciate the ability to serve you better. Your absolute comfort is our primary concern. Do not feel obligated to make conversation but please do not hesitate to let the physician or therapist know if you have any special needs or preferences.

Can I use my cellular phone in the Spa?
The privacy and tranquility of our guests is vital at The Spa Clinic. We respectfully request that cellular phones and pagers be turned off. It is for your peace of mind as well as those around you. Should you need to make a phone call, however, a telephone is available in the reception area, the lounge, and in The Café.

What if I am running late?
If you know that you will be late, please try to phone us. We will try to reschedule your appointment to accommodate you. If our schedule prevents us from rescheduling, your treatment will “start” as originally scheduled.

Can I cancel at any time?
Please refer to our Cancellation Policy.

Is it customary to tip?
In appreciation to the staff for outstanding service, gratuities may be given at your discretion. Please do not feel obligated to tip.

Is there a minimum age?
Spa guests must be 16 years of age or older. Minors having treatments must be accompanied by a parent or have a waiver signed by a parent.

Can I bring my child(ren)?
As a courtesy to our guests, we ask that children not be brought to the Spa unless they have a scheduled appointment.